Shipping & Delivery Policy

Mirage Attars ships across India from New Delhi. Every bottle is sealed, wrapped and boxed by hand before it leaves the house. This page explains when your order is dispatched, how long it takes and what it costs.

1. ORDER PROCESSING & DISPATCH

Orders are acknowledged by the house and then packed for dispatch.

• Orders are dispatched within 24–48 working hours of payment confirmation.
• Orders placed on Sundays and public holidays are processed on the next working day.
• If a fragrance is temporarily out of stock we write to you within one working day with an expected date or an alternative.

2. DELIVERY TIMELINES ACROSS INDIA

Timelines are counted from the date of dispatch and are estimates provided by our courier partners.

• Delhi NCR — 1–2 working days
• Metro cities (Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad) — 2–4 working days
• Rest of India — 3–7 working days
• North-East, Jammu & Kashmir, Ladakh, Andaman & Nicobar and other remote pin codes — 7–10 working days

3. SHIPPING CHARGES

A delivery charge of ₹99 applies to orders below ₹499; orders of ₹499 and above ship free across India, shown clearly at checkout before you confirm. There are no hidden handling charges.

4. SAME-DAY DELIVERY — DELHI, NOIDA & FARIDABAD

Orders placed before 5:00 PM with a delivery address in Delhi, Noida or Faridabad can be sent the same day through instant delivery partners such as Porter and Rapido.

• Select same-day delivery at checkout, or write to us on WhatsApp right after ordering.
• The delivery charge is billed at actuals as quoted by the delivery app and is confirmed with you on WhatsApp before dispatch.
• Orders placed after 5:00 PM are sent the next day.
• Same-day delivery depends on rider availability and is not guaranteed during heavy rain, festivals or traffic restrictions.

To arrange same-day delivery, message us at +91 92177 85530 on WhatsApp with your order number.

5. TRACKING YOUR ORDER

The moment an order is dispatched, the courier name and tracking number are added to your order and emailed to you. You can also track it any time on the Order Status page using your order number and the email or phone used at checkout.

6. ADDRESS ACCURACY

Please check your address, pin code and phone number carefully at checkout. We are not able to change the delivery address once an order is dispatched. Orders returned to us because of an incorrect or incomplete address may be re-shipped at your cost.

7. UNDELIVERED & RETURNED PARCELS

Couriers usually attempt delivery up to three times. If a parcel is refused or remains undelivered and is returned to us, we will contact you to arrange re-shipment. A refund may be issued after deducting the shipping cost actually incurred.

8. PACKAGING & CARE IN TRANSIT

Every bottle is sealed, wrapped and boxed for transit. Attar is a concentrated oil — once your parcel arrives, keep it away from direct sunlight and heat. If the outer box arrives visibly damaged, photograph it before opening and raise a claim within 3 days.

9. DELAYS OUTSIDE OUR CONTROL

We are not liable for delays caused by courier partners, weather, strikes, regional restrictions, festival volumes or any other event outside our reasonable control. We will always help you follow up and, where a parcel is genuinely lost in transit, we replace it or refund it.

10. INTERNATIONAL SHIPPING

We currently ship within India only. If you are outside India and would like an order arranged, write to us and we will see what is possible.

11. QUESTIONS

Write to contact@mirageattars.com or call and WhatsApp +91 92177 85530 with your order number and we will answer personally. Mirage Attars, FA-32, 3rd Floor, Thokar No 4, Abul Fazal Enclave-I, Jamia Nagar, New Delhi – 110025, India.