What information do we collect?
We collect and generate various data points about you. Data by which you are identified is termed as “Personal Data.” Personal Data does not mean information that is freely available or accessible in public domain. Your Privacy is of utmost importance to us and protection of your Personal Data is a key commitment for us.
We are also governed by the provisions of applicable law in India, including the Information Technology Act 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, to maintain the privacy of your Personal Data.
How do we collect information?
- Personal Data we may collect from you includes but is not limited to:
Personal details (e.g. name, contact details including residential address, date of birth, identity documents such as Aadhaar, PAN, passport, voter ID, driving license, etc.).
Your transaction details including order history, balances, and payment details for processing purchases through various payment channels.
Financial details (e.g. income or payment information where required).
Images of documents/photos required for identity verification.
Voice recordings of conversations with our customer care agents.
Employment details if required for certain verifications under applicable law.
Specimen signature(s) for processing of instructions.
Opinions, feedback, or survey responses provided by you.
Information obtained from your mobile device through our app (location, contacts, device information, communication logs, promotional notifications, etc.).
II. Sharing of Your Personal Data
Your Personal Data shall never be shared without your consent.
We may seek explicit consent for certain applications, transactions, or collaborations.
Data is shared only on a partial and need-to-know basis with designated personnel or partners.
We may share data with competent legal/statutory/regulatory authorities or service providers in the following cases:
For enabling product/service provision.
Where legally required by government or law enforcement agencies.
For fraud prevention, verification, or recovery of funds under applicable laws.
III. Usage of Your Personal Data
We use your Personal Data to:
Process and fulfill transactions (including attar and fragrance purchases).
Undertake analytics for improving product offerings and service quality.
Provide updates on products, terms, or policies.
Investigate complaints or queries.
Verify identity for secure service delivery.
Conduct lawful due diligence, audits, and record-keeping.
Offer promotions, selective deals, and marketing campaigns.
Ensure compliance with applicable laws and regulations.
We may also engage affiliates or trusted partners to process your data for providing services aligned with this Privacy Policy.
IV. Purging / Deletion of Your Personal Data
You may delete your Mirage Attars account at any time by request.
Retention of transaction logs may be required by law (e.g. for compliance or ongoing legal proceedings).
To request complete deletion, you may email mirageattars@gmail.com with the subject line “Delete my Data.”
Our team will respond within 48 hours and confirm deletion from our databases (unless legally required to retain).
V. Cookie Policy
You may delete your Mirage Attars account at any time by request.
Retention of transaction logs may be required by law (e.g. for compliance or ongoing legal proceedings).
To request complete deletion, you may email mirageattars@gmail.com with the subject line “Delete my Data.”
Our team will respond within 48 hours and confirm deletion from our databases (unless legally required to retain).
VI. Links to Other Websites
Our website may contain links to third-party sites. Mirage Attars is not responsible for privacy practices of such websites. Please read their policies before using them.
VII. Security Practices and Procedures
We employ industry-standard security, including encryption, secure servers, and restricted access controls.
We audit our systems periodically to ensure safety.
Features like OTP authentication and device binding are used to enhance login security.
Please do not share your login, password, or OTP with anyone.
VIII. Contact Us
For any queries, discrepancies, or grievances regarding your Personal Data, please contact our Grievance Officer at:
Mirage Attars
FA-32, 3rd Floor, Abul Fazal Enclave-II, Jamia Nagar, New Delhi 110025
📧 Email: mirageattars@gmail.com
IX. Policy Review & Updates
This Privacy Policy will be reviewed periodically.
The most updated policy will always be available at www.mirageattars.com/privacy-policy (placeholder link).
We encourage users to review the policy regularly.
X. Cancellation (Applicable Before Service Use)
Orders can be cancelled within 12 hours of placement.
Once approved, refunds will be processed within 3 business days.
The amount will reflect in your bank account within 7–10 working days.
XI. Refund (Applicable After Service Use)
Refund requests must be initiated within 1 day of receiving the product.
Once approved, refunds will be processed within 3 business days.
Refund amount will reflect in your bank account within 7–10 working days.
Legal
This Privacy Policy is adopted by Mirage Attars in compliance with Indian laws and global privacy best practices. By accessing our website or purchasing our products, you consent to the terms outlined herein.
